Are comments a wretched hive of scum and villainy or an underused resource for publishers?

There seem to be two competing views of website and blog comments at the moment: By far the most popular one is that reader comments — particularly on traditional media sites — are useless cesspools populated by trolls and hate-mongers who can actually do far more harm than good. The other view is that comments are a potential source not just of high-quality thought or opinion, but of writers who might be worthy of the same profile as a site’s salaried staff, not to mention a potential business model.

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