A Lifetime Commitment-Steven Grande
"It's always important to maintain communication with people—as many people as you know in the business—on a regular basis," Grande explains. "Even if it's an e-mail on Thanksgiving … just to say, 'Hi,' because you tend to cross paths with these people at some point down the road.
"When we did my first audit here at CMP," Grande continues, "we had a show daily, which was a massive project. … To produce that daily, I actually drew upon a relationship I had developed more than 15 years ago at McGraw-Hill, where we'd been producing an international magazine. It was printed in Switzerland, and I had established a relationship with a gentleman who ran the printing firm, called IRL. For the daily, he and I were able to figure out how to put together the publication and produce this massive project on very short notice."
It is apparent that Grande has, indeed, made a lot of true friends in this industry, considering the numerous nominations he re-ceived for the Production Exec-utive's Hall of Fame Award.
Mike Pusateri, general manager of Inserts USA, worked with Grande at McGraw-Hill. He recalls how their relationship began: "We got to be friends while he was working for McGraw-Hill, a customer of ours, and when Steve went over to CMP, he had obviously liked the type of service we'd given him, and he asked us to start quoting some jobs for him. Before I knew it, he had become one of our biggest customers.
"He's extremely knowledgeable," adds Pusateri, "and he has a great rapport with people. That is really critical in this business. … He's very fair. If you do a job for Steve, and if you have a problem with it, he's not going to jump all over you. He sits down with you and tries to reason it out. He's also the type of guy that, once he's established a relationship with you, and if you do your job well, he's very loyal."