From Click to Clunk
When James Finucan looked at output from his color laser copier, he knew he was in trouble. Finucan is manager of Business Center Services at the Catamaran Resort in San Diego, where a Fortune 500 client was relying on him to produce hand-outs for a convention. But the trouble was that his color copier wasn't in sync with the Business Center's five networked workstations. "The copier was producing gray where we saw blue on the monitors," he remembers. "And the greens were yellows. The colors weren't even close."
Finucan was frustrated and needed a solution. That's when he turned to Danka for help.
Finucan called Danka's Digital Solutions Center's hotline and explained his problem to a member of the support staff. "I was afraid that I was going to have to wade through a series of menus and self-help options. Instead, I quickly reached a senior systems support engineer with extensive color graphics experience who immediately understood the issues and began walking me through the solution," says Finucan.
Relieved, after a series of test and answer questions were outlined, Finucan says that the solution to his color matching conundrum involved implementing a simple software tool. The engineer recommended using Microsoft ICM 2.0, a software color management application that uses ICC profiles to adjust monitor display to match printed output. The engineer talked Finucan through making adjustments to Catamaran's five networked workstation monitors. "It proves that telephone support can be a valuable tool for graphic arts professionals," he admits.
Seth Shapiro, manager of customer service and support for Danka's Digital Solutions Center explains, "We offer support for the entire print workflow. Most support centers are focused on products. We believe it's essential to understand and address the entire process, which includes the application software, operating system and networking platforms, as well as the print devices."