On the Web, At Your Service
Page through any recent issue of Publishing & Production Executive and you'll find coverage of the Web's impact on our industry. Specific subject matter ranges from Internet publishing to remote proofing to digital asset and rights management, but all of these articles convey a common message: Content creators must adapt their business models and practices to remain competitive in our increasingly wired (and wireless) world.
A particularly hot topic for publishers and their suppliers has been e-commerce or, more specifically, e-procurement. We've seen the emergence of dot-com companies offering online print buying services in several flavors. Some vendors also offer collaboration and e-production tools, such as a job timeline, via their Web sites.
Now, add to the mix Delano, a new product from AGFA, a longtime industry supplier with U.S. headquarters in Ridgefield Park, NJ. Here, John Harrison, worldwide director of image processing systems for AGFA, defines, differ-
entiates and otherwise discusses Delano—and comments on the market for Web-based solutions.
P&PE: What is Delano?
JOHN HARRISON: Delano is a Web-based project management system for printers that supports customer service representatives (CSRs) and all the people they touch—both internally and externally. That includes content creators and their production partners. Whenever we talk about what Delano is, we inevitably talk about what Delano isn't. The market for Web-based products and services is relatively new, and many companies claim to offer solutions. Many of those solutions focus primarily on e-commerce [or e-procurement]. We're not trying to match up print buyers and sellers. Nor is Delano an accounting system, although it captures transaction information that can be used for billing. Our roots are in prepress and workflow. We're focusing on printer and customer relationships, from a production perspective.
P&PE: Why target the CSR?
HARRISON: Once the printing sales rep turns a job over to the CSR, that CSR is the only person in the entire plant who tracks the job from beginning to end—from coordinating client resources to scheduling press time. The CSR is really the heart of the workflow.