Tips for Increasing Readership: Understanding the User Experience
4. The following will help you to better understand the terminology each of your potential audiences uses:
• Providing a list of terms to users, and asking those users what they think the terms mean, can help. This approach also gives users the opportunity to suggest alternative terms to the ones you’ve employed.
• Focus groups and interviews with real users are helpful.
• Usability testing gives you the opportunity to check whether you’re using the same terms and categories as your users.