Quality is an oft-talked-about issue in publishing and print-manufacturing circles, yet despite this ever-present dialogue, an absolute definition of "quality" remains elusive. Publishing & Production Executive invited Hearst Magazines' Vice President of Printing and Transportation Services Jerry D'Elia to share his views on what quality is and what it takes to achieve it. Publishing & Production Executive: How do you define quality? Jerry D'Elia: Print production quality to me means delivering a magazine to the reader so it meets or exceeds that reader's expectations. A reader can quickly like or dislike the quality of a magazine's editorial or design, but our job in manufacturing is print
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